I just wanted to write a quick note to say thank you. You guys were very attentive and respondent to our air conditioning woes and made sure that we were kept cool until you could get here to change our evaporator coil. I have already recommended you to a few friends as well as told all my neighbors about your honest, prompt and sincere service. You seemed generally pleased to have us as customers. Since service is your job, my payment might seem enough thanks, however in these days, customer service is seriously decreased with most companies. Not being the case with Bob’s, I thought this letter appropriate. Thank you and I will call on you again, we’ll hopefully not in the too near future, but when I need help, I’ll give you a call.